• Another MoU was inked between the Consumer Affairs Department and IIT (BHU).
• With the aid of the internet, consumers may fix devices on their own.
• The first topics to be covered are cell phones, electronics, and farming equipment.

On Saturday, Piyush Goyal, the minister of food and consumer affairs, unveiled a number of fresh programmes, including the right to repair webpage, an NTH mobile app, and new National Consumer Helpline offices in the nation's capital. The Consumer Affairs Department and IIT (BHU), Varanasi also signed a memorandum of cooperation and started a programme to strengthen the capacity of consumer commissioners. 

At the ceremony were also National Consumer Disputes Redressal Commission (NCDRC) President RK Agrawal, Consumer Affairs Secretary Rohit Kumar Singh, and Minister of State for Food and Consumer Affairs Sadhvi Niranjan Jyothi. Manufacturers will provide customers with product specifications on the 'right to repair' site so they can perform their own or hire third parties to perform repairs rather than relying on the original manufacturers.

 Mobile phones, electronics, consumer goods, cars, and farming equipment will be covered first. On the occasion of National Consumer Day, Goyal spoke on the theme 'Effective disposal of cases in consumer commission.' He praised the commissions for effectively resolving a greater number of pending cases in the previous six months and expressed confidence that the backlog of cases will be cleared up nationwide.

 In the preceding year, consumer courts resolved over 38,000 pending claims. According to Goyal, there would be an increase in the handling of open cases and the clearing of the backlog in the days to come. He argued that consumer empowerment will be a key component of a developed India and urged placing customers at the centre of all endeavours. Goyal added that in order to improve the lives of consumers and encourage ease of doing business, his ministry is working to address convergency, capacity building, and climate change.

He emphasised that the three T's — technology, training, and transparency — will contribute to raising consumer awareness and improving customer service. According to Sadhvi Niranjan Jyothi, Minister of State for Food and Consumer Affairs, it is encouraging that fewer consumer cases are still pending, which provides customers hope that they will receive justice.

A complaint must be resolved in accordance with the Consumer Protection Code within 90 days of filing and within 150 days in cases where expert testimony is requested.